Frequently Asked Questions

Canteen management

Do you offer specific solutions? Is that possible?

Yes, our system is designed to be fully customizable to meet your specific requirements. In addition, our experienced team of experts will advise you on the most optimal solutions tailored to your needs.

How can you provide us with all the necessary support?

By phone or email. 2 hours of support per month are free of charge, as support is included in the monthly maintenance cost of the cash registers.

We want to optimize internal business processes, can you help us?

Of course. Eggos specializes in optimizing business processes and we will be happy to help your company improve its operations.

Do you allow integration with other systems?

Our system allows easy integration with various external systems, allowing you to optimize business processes. All integrations are designed to ensure the highest possible data security. We support various HR, hotel, accounting, ERP, and other business systems. You can read more about supported external systems in the section “External systems (links)”.

Do you allow integration with different hardware?

Our system seamlessly connects with various types of hardware that you use in your business. We support a wide range, including various types of card readers, all POS terminals, Orderman, barcode readers, scales, printers, etc. You can read more about this in the section “Hardware (links)”.

Can you help us create optimal meals and reduce food waste?

Absolutely. The combination of artificial intelligence and extensive analytics in EggPOS allows you to make more informed decisions. Our solution not only suggests optimal menus but also analyzes the efficiency of your current processes and provides you with specific recommendations for improvement. With detailed sales and inventory reports, you can accurately track which products are most popular with your customers and which remain in stock. This allows you to adjust your menus according to seasonal food availability and reduce the quantity of ordered products.

How quickly can you provide user service or other support?

The response time of our help center is IMMEDIATE. We will resolve your problem quickly and efficiently.

How cost-effective is the canteen management solution?

Our solutions are modular and flexible, meaning you can choose the functionalities you really need. This allows you to create a solution that is perfectly tailored to your needs and budget. In this way, you can optimize your investment and achieve maximum value.

What is the typical implementation time?

Implementation timelines vary depending on the specific needs and complexity of your business. Our experienced team will work closely with you to develop a personalized implementation plan. We strive to minimize disruption to your daily operations and ensure a smooth transition. A typical implementation timeframe can range from a few days to a few weeks.

Do you offer training for your system?

Yes, comprehensive training is included in our service. Our experienced trainers will provide hands-on training to your staff on all aspects of the system, including data entry, order processing, reporting, and more. We also offer ongoing support and resources to ensure your team can effectively utilize the system.

What is your data security policy?

Data security is paramount. We employ industry-leading security measures, including robust encryption, access controls, and regular security audits, to ensure the confidentiality and integrity of your data. Our systems are hosted in secure data centers with redundant backups to minimize the risk of data loss.”

POS systems

How quickly can we expect to start using EggPOS at our location?

Usually it takes 1 working day from the time of placing your order for our system to be set up.

Are we limited by the number of POS terminals?

No, there’s no limit to the number of POS terminals you can use.

Are issued receipts automatically synchronized with the tax authority?

Yes.

Do you also offer suitable hardware?

Yes, our team will advise you, supply, and set up all the necessary hardware.

Where is the data stored?

All data is stored in the cloud and can be accessed anytime, anywhere. In case of hardware failure, your data is protected against loss.

Do you allow integration with other systems?

Our system allows easy integration with various external systems, allowing you to optimize business processes. All integrations are designed to ensure the highest possible data security. We support various HR, hotel, accounting, ERP, and other business systems. You can read more about supported external systems in the section “External systems (links)”.

Do you allow integration with different hardware?

Our system seamlessly connects with various types of hardware that you use in your business. We support a wide range, including various types of card readers, all POS terminals, Orderman, barcode readers, scales, printers, etc. You can read more about this in the section “Hardware (links)”.

How cost-effective are your services?

We keep our EggPOS services affordable for different types and sizes of companies. We offer top-notch technology and functionality at competitive prices to suit various budgets. We believe that a quality solution for managing your business should not be unattainable.

Can I customize the look of the receipts?

Yes, you can customize the look of your receipts to reflect your brand identity. You can adjust:

  • Logo: Add your company logo to receipts.
  • Header and footer: Include company information, contact details, and any other relevant information.
  • Layout: Customize the layout and font size for better readability.
  • Text: Add a custom message or thank-you note to your receipts.
How do I handle returns and refunds?

EggPOS provides a straightforward process for handling returns and refunds.

  • You can easily void sales, issue refunds, and create credit notes.
  • The system automatically updates inventory levels and sales records accordingly.
  • Detailed reports can be generated to track returns and identify any potential issues.
Is there a mobile app for managing the system?

While a dedicated mobile app for managing the entire system may not be available at this time, EggPOS is designed for optimal performance on tablets and other mobile devices.

  • This allows for flexible use at different locations within your business.
  • We are continuously exploring options for enhancing mobile functionality and may introduce mobile-specific features in future updates.

General questions

How do you provide support?

Via email at pomoc(at)eggos.si and/or by calling our Customer Support Center at +386 (0)64 229 200 and +386 (0)51 388 146.

Data storage and security

Data is backed up continuously. Data is stored in the cloud and can be accessed anytime, anywhere.

What happens to the data in case of hardware failure?

Data is stored in the cloud and is therefore protected against loss. In the event of a cash register loss or failure, we can restore operation within 1 hour.

Compliance with legislation

EggPOS is developed and maintained in accordance with all applicable laws and regulations. This includes the protection of personal data, data security, and other relevant legal requirements. We regularly monitor changes in legislation and update our system to ensure full compliance. Updates to the system due to tax changes are free of charge!

Continuous development and additional functionalities

At Eggos, we are committed to the continuous development of the EggPOS and EggCanteen systems. We regularly listen to customer feedback and develop new features based on it, which will further improve your business. Recently, we have focused on integrating AI solutions and developing advanced analytical tools and modules for intelligent and automated inventory management. You can read more about our projects on the “Modules” page.

Implementation of AI solutions

Eggos is entering a new era of smart business. Our innovative platform is based on the latest achievements in artificial intelligence. The EggAI module allows us to accurately predict meal consumption, which results in reduced food waste and optimized ordering. Our revolutionary self-service checkout, with the help of AI image analysis, automatically recognizes products on a plate with 99.8% accuracy, speeding up the payment process and reducing queues. With these solutions, we not only automate processes but also significantly improve efficiency and customer satisfaction. You can read more about our AI-powered projects on the “Modules” page.

What kind of support is included in the basic package?
  • The basic package includes email and phone support during standard business hours. Our team of experienced professionals is readily available to assist you with any questions or issues you may encounter.
  • Additionally, you’ll have access to our online knowledge base and user manuals for self-service troubleshooting.
How often is the system updated?
  • We regularly release software updates to enhance the system’s functionality, improve performance, and ensure compatibility with the latest technologies.
  • These updates typically include bug fixes, security enhancements, and new features.
  • You will be notified about upcoming updates and can choose when to implement them.
Can I customize the system to fit my specific needs?

Absolutely! EggPOS is highly customizable to meet the unique requirements of your business.
We offer a range of customization options, including:

  • Custom reports: Create tailored reports to track key performance indicators (KPIs) specific to your business.
  • Workflow customizations: Adjust workflows to match your specific business processes.
  • User role and permission settings: Define specific access levels and permissions for different employees.
  • Integration with third-party applications: Integrate EggPOS with other systems you use, such as accounting software or loyalty programs.

Our team will work closely with you to understand your specific needs and implement the necessary customizations.